Terms & Conditions

The offer and sale of products on our website www.vertigowatches.com are governed by these Terms of Sale.
The products purchased on www.vertigowatches.com are sold directly by
Vertigo Watches Srls, with registered offices in Italy, Piazza Sallustio 3 00187 Roma (RM) VAT 15985771003
Requests for information in Vertigo Watches through the contacts on the site.
  1. The commercial policy of Vertigo Watches

    1. Vertigo Watches (hereinafter Seller) offering for sale, on www.vertigowatches.com, products and its e-commerce business services are available exclusively to its end users (so-called "consumers").
    2. These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.vertigowatches.com
  2. How to conclude a contract with Vertigo Watches

    1. To conclude the purchase of one or more products you will need to fill out the order form in electronic format and send to the Seller, via computer, following the relevant instructions.
    2. The order form contains a link to the General Conditions of Sale, and a summary of information on the characteristics of each product ordered and its price (including all applicable taxes) of the means of payment that you can use to buy each product and the method of delivery of the purchased products, shipping costs and delivery, a reference to the conditions for the exercise of your right of withdrawal and the modalities and timing of returning the purchased products.
    3. The contract is concluded when the seller receives, via computer, your order form, after verification of the correctness of the data relating to your order.
    4. Before proceeding with product purchase by transmitting the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal.
    5. The order form will be filed in our database for the period of time required to process your order and as provided by law.
    6. Before submitting the order form, you will be asked to identify and correct any errors in data entry.
    7. The language available for concluding the contract with the Vendor is Italian and English.
    8. After the contract, the seller will pay for your purchase order.
    9. The Vendor may not process your purchase orders are incomplete or incorrect (eg. In case of unavailability of products). In these cases we will inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons. If the products displayed on www.vertigowatches.com, are no longer available for sale at the time of sending the order form, the Seller will inform you promptly of the unavailability of products ordered. In case of forwarding the order form and payment of the product, the seller will refund you the sum paid.
    10. By transmitting the order form, you unconditionally accept and undertake to observe in relations with the Seller, these General Terms and Conditions. If you do not agree with any of the terms in the General Conditions of Sale, please do not submit your order form for the purchase of products.
    11. By the order form, you confirm that you know and accept the General Conditions of Sale and additional information contained in www.vertigowatches.com, also through links, including the General Conditions of Use and Privacy Policy and l ' Right of withdrawal.
    12. ​The contract, the Seller will send you by e-mail, a receipt of the purchase order, containing a summary of the information contained in the order form (General Terms and Conditions, Right of withdrawal, information about the essential characteristics of the product and detailed indication of price, terms of payment and delivery costs).
  3. Guarantees and indication of prices of products

    1. Seller does not sell used products.
    2. The main characteristics of products are shown on www.vertigowatches.com within each product. The images and colors of products offered for sale on www.vertigowatches.com may not exactly correspond to the real effect of the Internet browser or monitor used.
    3. The prices of products may be subject to change. Check the final price of sale before sending the relevant order form.
    4. All products are provided with warranty. We ask you not to throw away these certificates as an integral part of the product and the Seller, in the event of exercise of your right of withdrawal, has the right not to accept returned products unless it has warranty or have been altered in their original status or have been damaged.
  4. Payments

    1. Payment of the product prices and relevant shipping costs and delivery can follow one of the procedures indicated on the order form.
    2. The financial information will never be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in case of return of the products, as a result of exercise of your right of withdrawal, or if it becomes necessary to prevent or report to police the commission of fraud www.vertigowatches.com.
  5. Shipping and delivery of products

    1. The shipments are made in Italy by courier SDA Express Courier. Shipments outside of these locations will be made by courier DHL. Shipping charges will be added when ordering.
  6. Customer Care

    1. Requests for information by using the support section of the site.
  7. Returns

    1. You have the right to terminate its contract with the seller, without penalty and without specifying the reason, within ten (10) working days from the day of receipt of goods purchased on www.vertigowatches.com.
    2. To cancel the contract you must send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., indicating the number of order, respect the provisions of section 3.4 of this document, and specify that you want to exercise your right to cancel the contract. You will receive a timely response that will contain all the information / operating instructions necessary for releasing the withdrawal.
    3. In this case, you must return the products to the Seller delivering them to the carrier for shipment within ten (10) working days from the day you have received the products.
    4. The only costs charged to you are to return products purchased.
    5. It will remain at your charge any liability in case of loss or damage to the products during transport.
    6. The return right - besides compliance with the terms and conditions described in 7.1, 7.2, 7.3 and 7.4 - is exercised properly if they are fully met the following conditions:
      a) the email to be sent, as provided for in section 7.2 of this document, it must be properly sent to the Seller within ten (10) working days of receipt of goods;
      b) the products have not been used or damaged;
      c) the warranty certificate must still be present as an integral part of the product sold;
      d) Products must be returned in their original packaging;
      e) and. returned products must be sent to the Seller in a single shipment;
      f) return items must be delivered to the carrier within ten (10) working days from the date you received the products.
    7. If the return right is exercised in conformity with the procedures and time limits specified in this paragraph 7, the Seller shall refund the amounts paid for the purchase of products on the conditions and terms provided.
    8. The money will be reimbursed as soon as possible and in any event within thirty (30) days from the date on which the Seller became aware of your right of withdrawal, we will activate the refund procedure, a After checking the correct execution of the terms and conditions mentioned above, as indicated in paragraph 8.
    9. If not comply with the procedures and terms for the exercise of your right of withdrawal, as specified in this paragraph, you will not be entitled to a refund of the money paid to the Seller; However, you can get back at your expense, the products in the state in which they were returned to the Seller. Otherwise, the seller is entitled to keep the products in addition to sums already paid for their purchase.
  1. Timing and procedures for reimbursement

    1. After returning products, the Seller shall check the conformity of the same conditions and time limits specified in paragraph 7. In the event that the checks are successfully concluded, the Seller shall send you by e-mail about the confirmation of acceptance of the returned products.
    2. Whatever the mode of payment you used, the refund is activated by the Seller as quickly as possible and no later than thirty (30) days from the date on which the Seller became aware of your right of cancellation after verification proper implementation of your right of withdrawal and acceptance of returned products.
    3. If there is no correspondence between the recipient of the products indicated in the order form and who has made the payment of sums due for their purchase, the reimbursement of amounts in the event of exercising the right of withdrawal, will be performed by the Seller, in any case, against those who made the payment.
    4. The date of the crediting will be the first available and no later than 10 days from the date of confirmation of the right of withdrawal (as per paragraph 8.1).
  2. Applicable law and dispute resolution

    1. The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No 6 September 2005. 206 on consumption, with specific reference to the legislation on distance contracts and by Legislative Decree 9 April 2003 n. 70 on certain aspects of electronic commerce. In case of disputes arising there from now it refers to the Court of Velletri (RM).
  3. Edit and update

    1. The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication of www.vertigowatches.com